Shopping & Shipping

Each item is either In-Stock or Made-to-Order. In-stock items ship within two (2-5) business days after your order. Made-to-Order items take approximately two (2) weeks to create, and then ship to you. Check the product detail page once you’ve configured your jewelry to determine the approximate shipping date.

If you plan to propose or showcase a unique jewelry piece within 4 weeks, we can suggest specific items that will be ready for you in that time frame! To discuss your best options with a diamond expert for your specific deadline, chat with a virtual diamond expert, or call us at (646) 884-1928.

Currently, Fehu Jewel exclusively ships within the US. Deliveries can be made to your home, office, or APO/FPO. It's important to mention that orders exceeding $500 will require a signature upon delivery, and the shipping date needs to be verified beforehand. For orders under $500, they will be shipped within the indicated timeframe mentioned in your order confirmation email to the specified shipping address.

We are happy to send your order to any APO/FPO address using US Postal Registered Mail. Registered mail is fully insured and may require up to three weeks for delivery.

Yes! Your billing address and shipping address may differ. Should you provide a shipping address different from your billing one, we might request additional details for security purposes.

You may update your shipping address before the item is shipped. Please reach out to sales@jewyo.com or call (646) 884-1928 promptly to make any necessary changes. After your order has been shipped, it is not possible to modify the address while it is in transit.

Orders over $500 necessitate a signature upon delivery. We will reach out to confirm a delivery date before shipping. Orders under $500 will be shipped within the specified timeline to the address provided. No shipments to PO boxes or FedEx locations. Address changes post-shipping are not possible.

To inquire about the status of an online order, kindly log in to your account here or reach out to us at (646) 884-1928

Yes! Personalized jewelry is an excellent means to craft a distinctive expression of your love that's as unique as you are. Tap here to begin the custom design process.

All our products come in an elegant jewelry box perfect for presentation and gifting. To ensure security, our shipping packages do not reference Fehu Jewel, diamonds, or jewelry on the box.

We offer worldwide shipping to various countries. International orders benefit from FREE FedEx International Economy service, typically delivering within two to five (2-5) days post shipment. All deliveries necessitate a signature upon receipt.

After your payment is processed, we cannot make any changes to your order. This applies to different items, metal colors, carat weights, ring sizes, or billing and shipping addresses. Nonetheless, you can cancel made-to-order items within 24 hours of placing the order.

Orders & Payments

We accept major US credit cards, PayPal (mobile checkout only), Apple Pay, and Google Pay. For your convenience, we can also accept Bank Wire Transfer. We also offer financing through Affirm, with low monthly payments and rates as low as 0% APR.

We collect taxes from customers as required, making no profit on them. The taxes collected are paid directly to the respective states. Any necessary taxes will be clearly calculated and displayed at checkout.

Fehu Jewel ships globally. For international orders, we provide FREE FedEx International Economy service, which typically takes two to five (2-5) days to arrive after shipping. A signature is necessary for the delivery of all items.

We don't offer financing, as we provide information and support.

For pricing, any references we make will be listed in US Dollars (USD) unless specified otherwise. If you have specific questions about pricing for products or services, we can help guide you to the right resources.

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