• We accept returns within 30 days from the date of delivery.
• To return the product first, contact us at email@example.com with reason and order number.
• We don’t provide any label or pick up service at your location for return.
• Return cost to be paid by the customer.
• Our all products are coming with jewelry tag, in-house diamond jewelry certificate and thank you card; we won't accept return if these accessories missing/removed/broken/tarnished.
• Before returning a product makes sure an item should not be used, tamper or any alteration done on it if so, we won't take the product back.
• Returns are only accepted if an item arrives without damage.
• The refund will be processed within 7 working days after receiving the product.
• Custom & Engraved orders will not return/replace in any circumstances.
• Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
PERSONAL INFORMATION WE COLLECT
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
NOT SHARING YOUR PERSONAL INFORMATION
We don't share your Personal Information with third parties in any manner.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org
Terms Of Service
Terms of service
• We ship worldwide.
• We accept payment only in USD.
• We will try to answer all the queries within 24-48 hours.
• We ship through FedEx/USPS/UPS whichever convenience for us. We ship through ground shipping.
• Please write to us at email@example.com after placing an order if you have special instructions.
• Each item will arrive in a high-quality jewelry box along with the jewelry certificate.
• We do not provide any warranty or guaranty on any products.
• Each coupon/promo code is valid for a limited time only and expires on the date specified in the email sent to you.
• Coupon/promo code cannot be replaced if emails are deleted by you.
• Coupon/promo code is not transferable and cannot be redeemed for cash; you can't club more than one promo code at one time.
• Coupon/promo codes are subject to availability. We reserved the rights to cancel any coupon/promo code without any prior notice.
• You won't be able to sell, barter or transfer any coupon to any third party because coupon/promo code should be used by the same account.
• When you provide us personal information to complete a transaction, place an order, arrange for a delivery or return a purchase we don't sell or misuse such type of personal information to anyone in any form.
• We don't save payment information such as credit/debit cards and net banking. Your payment transaction will be encrypted.
• Gift wrap is not available since we provide a high-quality jewelry box.
• We reserve the right to refuse service to anyone for any reason at any time.
• Kindly contact us at firstname.lastname@example.org for any questions or concerns regarding the product or website.
• If you receive a damaged/missing part/broken package, please contact us within 24 hours. Please save all packaging materials and damaged goods to file a claim.